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Canceling an Order Before Shipment

If you cancel your order before it has been processed and shipped, regardless of the reason, we will provide full understanding and unconditional support by issuing a full refund.

Eligible Return and Exchange Period

You may request a return or exchange within 30 days of purchasing home products from our platform, provided the item meets our stated requirements.

Damaged Products or Incorrect Orders

If the item you received is defective or damaged, such as cracked furniture components that affect normal use, or if we shipped the wrong product, model, color, or size, you may request a full refund, partial refund, or exchange depending on the circumstances.

Requirements for Returns and Exchanges

Returned products must be new, unused, and free from wear, stains, or damage.

Original packaging is recommended for protection during shipping. If unavailable, the customer must properly package the product.

All included accessories, manuals, warranties, and related materials must be returned.

Product tags must remain attached and undamaged.

How to Request a Return or Exchange

Submit Your Request

By email: Send your order number and a clear explanation of the issue or reason for the request.

By phone: Contact our customer service team for step-by-step assistance.

Verification Process

Our team will review your request by:

Verifying the order and payment details.

Checking eligibility based on the purchase date.

Inspecting the reported condition or defect of the product.

Returning the Product

Once approved, we will provide return instructions and the return address. Please:

Package the item securely.

Include return or exchange details inside the package.

Use a trackable shipping method.

Use the provided return label whenever possible. If it is unavailable, contact us.

Refund Processing and Method

After inspection and approval, refunds will be processed within 1–5 business days to the original payment method.

Shipping and Cost Responsibility

If the return is due to personal reasons, the customer is responsible for return shipping.

If the return is due to our mistake or a manufacturing defect, we will cover all related shipping fees and provide a full refund or free exchange.

Returns will not be accepted for customer-caused damage or products that do not meet return conditions.

Contact Information

For assistance, please contact our customer support team.

Phone:+1 (214) 558-4556

Email:info@tranyogi.com

Address:5053 BARTLETT,THE COLONY,TX 75056,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)